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IVARIO Dienstleistungen GmbH
4.78 / 5.00
ivario-hometest.co.uk
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IVARIO Dienstleistungen GmbH

ivario-hometest.co.uk

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Very Good

4.87
3478 votes
of here, ausgezeichnet.org
  • 5
    86.27%
  • 4
    9.80%
  • 3
    1.96%
  • 2
    0.00%
  • 1
    1.96%

The overall rating: Very Good (4.87 / 5.00) is composed

  • AUSGEZEICHNET.org: Very Good (4.78 / 5.00 from 51 Reviews) view
  • Ausgezeichnet : Very Good (4.87 / 5.00 from 3427 Reviews) view

Good Experiences (AI)

What the reviewers like
  • Quick service
  • Clear instructions
  • Friendly and helpful staff

Sentiment Analysis (AI)

Customer feedback sentiment
Positive: 7
Neutral: 1
Negative: 1
IVARIO Dienstleistungen GmbH
Logo

Very Good

4.78 / 5.00
51 votes
IVARIO Dienstleistungen GmbH

22761 Hamburg

Rate

Reviews on EXCELLENT.org

5.00/5.00
Anonymous
18.10.2024
Very happy
Great test and quick service!
IVARIO Dienstleistungen GmbH reply:

4.00/5.00
Hawley
21.08.2024
Bore hole water test
Very detailed report. We had to go back to them regarding one result which seemed to conflict their other results but this was sorted.
IVARIO Dienstleistungen GmbH reply:

1.00/5.00
Joe
09.08.2024
Would not recommend
We ordered the "Water Test Kit | Plus × 1 Express - Results in 3-5 Days" service. It took a full week to receive the package for collecting the samples, after returning the samples it took another full week for them to acknowledge receipt of the samples and then another 4 days to get the results. Overall the whole process took 3 weeks. Not what we were expecting or what we paid a premium price for.
IVARIO Dienstleistungen GmbH reply:

Hello Joe, Thank you for your message. We are sorry that there was a delay in transport and that your sample therefore arrived late at the laboratory. We ask for your understanding that we unfortunately have no influence on the transport process. This is the responsibility of the transport company. The express analysis refers to the analysis time from the receipt of the sample in our laboratory. Your sample was received by our laboratory on August 5th and was reported on August 8th. Please write to us at support@ivario.eu and refer to your review, if we can be of any further assistance. Please do not hesitate to contact us, if you have any questions or require further information. Kind regards, your IVARIO team

5.00/5.00
Tania
12.07.2024
Excellent service
My well water test kit arrived quickly, clear instructions and easy to send off. Took a while to reach the lab due to customs but customer services sent me a new kit to avoid any further delays. Just before it arrived, my original kit was received by the lab and 4 days later very clearly explained and easy to understand results came through. Very happy with the service and will highly recommend.
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Shrewsbury Prison Estates
03.07.2024
Quick turnaround
Easy to test, simple to return and a quick turnaround by the Lab. results are in a straightforward format and clear to read plus can be downloaded as PDF
IVARIO Dienstleistungen GmbH reply:

4.00/5.00
Henry
20.06.2024
Good and efficient service
Quick results and efficient. Easy to use.
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Peter Norman
29.05.2024
Spring water test
Excellent service with quick response to questions. Good result presentation.
IVARIO Dienstleistungen GmbH reply:

4.00/5.00
Deniz
28.05.2024
Water test
Friendly service but have had many issues with sending my results to the lab from the UK. Many samples have been lost but the team have been accomodating and recognised this issue and have been helpful throughout. Stuck with them, water test has come through swiftly and was happy with the results, just waiting on the mould sample results. Patience is a virtue in some cases
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Paul C
07.03.2024
Well water test
Easy to use and concise easily understandable results.
Good communication with the company when I had trouble registering my product. Definitely recommend
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Ash Brown
05.05.2023
Excellent service with comprehensive test results
I ordered the heavy metals water test kit from Ivario and it arrived via mail. It was easy to complete the test and I sent back and had the results back within 2 weeks as the samples needed to go back to Germany so I guess this takes abit longer to have to go through customs. The results cam back and I was impressed with the way the results are shown against UK standards and tolerances. I woulod use this service again although advise that a set of English nstructions would be good as I had to use google translate to make sure I did not make anhy mistakes or miss any thing.
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Martin webster
24.04.2023
Martin webster
Water sample
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Sarah
13.04.2023
Mould kit was great, service was excellent, quick and simple
Mould kit was great, service was excellent, quick and simple
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
John Francis Deegan
03.04.2023
Standard water test
I needed a comprehensive test on water i consume and wash wash with.
I found Ivario on the internet, and requested a water test kit. The kit was sent through quickly with easy to understand instructions as to what to do.
The test kit was returned, with Ivario sending me an email acknowledging receipt of the test, this was really helpful letting me know the test had arrived ok.
Results were sent back to me quickly, and covered a large number of potential water contaminants.
To conclude, i was very impressed by Ivario customer service, the test cost was reasonably priced, and i would use this company again.
IVARIO Dienstleistungen GmbH reply:

3.00/5.00
Ieva
02.11.2022
Test results not received, money gone and impossible to contact them
I ordered Ivario testing kit, collected sample and sent it off, following their instructions. Unfortunately, 2 months later - I still haven’t received the results. When logging online, I can see that my testing kit was never received by their lab. That’s all fine, sometimes things get lost in transit. However, the worst is that I have tried to email them numerous times about a refund/sending me another kit, and have received no response. I have tried to call them using different numbers found on their website, and nobody answers. I wonder if the company has disappeared. As a result, have lost almost £140 and very unhappy.

UPDATE: after loosing all hope to ever get my test results and posting a negative one star review on this site - a representative from the ratings company contacted me and acted as a mediator to solve the issue with IVARIO. I finally received another testing kit and got my results - albeit with 3 months delay and lots of stress. Happy to have received my results which were of great quality, but it was still unacceptable that I wasn’t able to contact the company after my results were delayed, and that action from their side was only taken after a negative review online. I have updated my initial one star rating to three stars.
IVARIO Dienstleistungen GmbH reply:

Dear Leva,

please apologize all the trouble. We have of course not disappeared. I wonder how, but we nerver got any request from you.

As per UPS tracking we regret that it seems like your sample has really been lost.

Therefore we will send you a replacement test kit right away.

We would be pleased if you would change your rating meanwhile.

If you have any further questions, please send your request to support@ivario.eu.

Thank you
Heike
IVARIO Customer support Team

5.00/5.00
Lewis
25.03.2022
IVARIO Water Analysis PLUS
Package with all required information and bottles to collect water samples were quickly shipped and delivered via UPS. Results came back after 5 working days. They are very clear and easy to understand. Overall I am very satisfied.
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Bartosz
01.03.2022
Very good service and quick test results.
Five stars.
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Rory
03.02.2022
Fast results good service
Fast results and they were very prompt at fully answering my further questions.
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
Derek Ian Boud
30.11.2021
Mr Derek Boud
A very simple test to undertake. Very quick results and a very clear report.
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
McGale
18.11.2021
Simple and easy
Simple process and easy to understand results.
Unfortunately the postal service let us down and the samples were delayed getting back to Ivario but so far they have been supportive in resolving any issues
IVARIO Dienstleistungen GmbH reply:

5.00/5.00
DTG
17.11.2021
Fast results. Would recommend!
Fast and efficient, results within 5 days. Would use again and recommend.
IVARIO Dienstleistungen GmbH reply:

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(IVARIO Dienstleistungen GmbH - Average: 4.78 / 5.00, 51 votes)
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